STORE POLICY
CUSTOMER CARE
At Imperial Heir, our commitment is to provide an exceptional shopping experience alongside the highest standard of British sophistication. We are dedicated to ensuring that every detail—from the careful packaging of your garments to our premium courier delivery options—reflects the quality your lifestyle deserves. Our customer service team is fully available to assist you with order updates, detailed styling guidance, or any delivery requirements across the United Kingdom.
We believe that true elegance goes hand in hand with seamless care. If you have any inquiries regarding shipping times, localized courier tracking, or specific custom orders, please do not hesitate to contact us. We continuousy strive to build lasting relationships with our community based on absolute transparency, flawless communication, and reliable support at every step of your journey with us.
PRIVACY & SAFETY
Your privacy and security are fundamental to the trust you place in Imperial Heir. We implement high-standard data protection protocols and secure encryption technologies to guarantee that your personal information, browsing activity, and payment details remain completely safe and confidential. Shopping with us means your data is fully protected under strict compliance with UK data safety standards.
We only collect the essential information required to process your orders, optimize your experience on our website, and offer bespoke updates on our latest premium collections. Your financial details are never stored on our servers, and we do not share your private data with third parties. You can shop our contemporary collections with total confidence and peace of mind.
WHOLESALE INQUIRIES
At Imperial Heir, we are always delighted to connect with independent boutiques, premium retailers, and stockists who share our passion for high-standard British design and democratic elegance. We offer tailored wholesale partnerships, providing exclusive access to our contemporary collections, comprehensive size runs, and seasonal lookbooks with competitive margins designed to foster mutual growth.
If you are interested in becoming an official stockist or placing a bulk order for your retail space within the United Kingdom or internationally, please get in touch with our dedicated commercial team. Send your business details, location, and inquiry directly to our corporate email, and we will guide you through our onboarding process, minimum order quantities, and shipping terms.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments